Fuel & Delivery
- Why do i need my tank inspected?
Indoor heating oil tanks, just like any other metal mechanical device can deteriorate with time and begin to leak at the connections, plugs, or weld seams. When this occurs fuel can enter your residence causing damaged to the structure, property, and the environment. This damage can become very expensive to clean up and result in loss of heat while the issue is fixed. We are conducting free tank inspections to help prevent this damage by finding these issues with fuel storage before they become large problems. This helps us as a company to become more efficient while making deliveries and to keep costs down. It helps you as a consumer to keep your residence and property safe from a potentially hazardous scenario.
- When can I expect my delivery?
We make every effort to deliver your Heating Oil, Propane, Gasoline, and Diesel as soon as we possibly can. Factors such as workload, immediate need, and availability play into the time frame in which you receive your delivery. Most deliveries are made within 2-3 business days depending on the above factors, but that time frame could be, on rare occasions and during peak winter months, up to 7-10 business days. Unless you are an Automatic Delivery customer, checking your tank regularly and scheduling a delivery well in advance helps us as well as you.
- My gauge is broken. How do I tell how much fuel I have?
If your heating oil fuel tank is missing or broken, you can determine how much fuel is in it a couple different ways. If you have access to an open port or plug in the top of the tank you can place a measuring stick down into the tank, pull it out compare the inches of fuel on the stick to our Fuel Tank Charts Here. You can also tap on the side of the tank, working up from the bottom, if it sounds solid there is fuel, if it sounds hollow you have passed the fuel level. Determine how many inches up from the bottom of the tank it is until it sounds hollow, then compare the inches to our Fuel Tank Charts Here. If your propane tank gauge is not working correctly, there is not a way to properly determine the amount of fuel in the tank. Please Contact Us for a replacement gauge.
- How can I tell what size fuel tank I have?
Home Heating Fuel and Propane tanks come in several different sizes. Knowing what size tank you have is very helpful when placing your order or determining how many gallons of Fuel you currently have. View our Fuel Tank Charts for tank sizes and dimensions to determine the size of the tank you have.
- How do I know what Heating Fuel I need?
The type of Heating Fuel you need depends on several factors or personal preference. Click Fuel Types to see the difference in our fuels, or call you local delivery center and talk to one of our knowledgeable staff members to help with the choice of fuel.
- How is my automatic delivery time frame determined?
If you are an Automatic Delivery customer, the frequency in which we delivery your fuel is dependent on your personal usage compared to the current temperatures outside. This system is referred to as Degree Day. A calculation of the high and low of the day, is then compared to your usage. Click Here for Degree Day details. When our fuel management system, based on this information, determines that your Heating Oil or Propane tank can hold between 70-80% of its capacity it generates an order.
- My tank is below 20% of its capacity and I have not had a delivery yet.
If you are an Automatic Delivery customer and you notice your tank is getting low and we have not delivered your fuel yet, please Contact Us. Some conditional factors in our fuel management system can produce incorrect information as to when you would be due for a delivery. Some of these factors include; a new customer in which we do not have adequate delivery history, a change in you fuel usage such as a home addition or additional heating sources and/or appliances, or change of type of heating fuel. Please let us know of any changes that could affect your fuel usage so we may correct our system accordingly. New account usage usually corrects itself after the first 2 deliveries.
- I ran out of Heating Oil or Propane, now my furnace and/or appliances will not run.
Letting your Heating Oil or Propane tank run out may cause furnace or other appliance problems. Running out of fuel allows air and contaminates to enter the fuel system that wouldn’t normally be introduced. This could result in a furnace that will not fire, clogged filters, or pilot lights going out. If this occurs our drivers may be able to reset the furnace or re-light pilot lights (a small fee may be charged). For other problems, please call a Heating and Cooling technician to inspect your fuel system for damage or maintenance in order for it to continue to function properly.